Account & Data Deletion

Policy revision prepared: 15 October 2026 · Effective upon publication

How to request deletion

Email gensoukofficial@gmail.com with the subject “Gensouk Account Deletion Request”. Send from your registered email if possible; customers registered by phone may identify their registered number. Do not send passwords, OTPs or identity documents in an initial email. Requests can be made even if the app has been uninstalled.

Current app limitation

At the time of this website revision, customer self-service in-app account deletion has not yet been implemented or verified. Gensouk plans to provide an in-app deletion request option before applicable app-store submission. This page describes the presently available email request route and does not claim an existing in-app deletion control.

Verification and timing

We securely verify account ownership, consider open orders, refunds and disputes, and aim to complete eligible account-deletion requests within 30 days, subject to any shorter applicable legal deadline or lawful retention requirement. We will communicate progress or any justified delay.

Data removed and retained

Eligible profile details, saved addresses and preferences are deleted or anonymised when no longer necessary. Required tax invoices, accounting ledgers, payment and settlement records, fraud investigation evidence and dispute records may be retained for legally applicable periods with restricted access. Removing an account does not automatically cancel orders, trigger refunds or erase legally required financial records.

Assistance

For deletion questions or grievances, contact Harish Pathela, Grievance Officer, at gensoukofficial@gmail.com or +91 90415 90072. Support hours are Monday–Saturday 10:00 AM–6:00 PM IST.