Payments & billing
Policy revision prepared: 15 October 2026 · Effective upon publication
Accepted payment methods
Eligible shopping and restaurant orders may offer supported online payment methods and cash on delivery (COD), as shown at checkout. COD eligibility may depend on location, order and operational availability. This informational website does not accept payments or collect card credentials.
Charges and tax documents
Customers see merchandise or menu amounts, applicable GST, platform fees and delivery charges before confirmation. Shopping merchandise prices are displayed inclusive of applicable GST; restaurant menu pricing and applicable tax treatment are disclosed separately, subject to law. Appropriate invoices or receipts are made available for orders; the precise post-delivery download path in the app is still being verified.
Shopping and restaurant checkout
Shopping and restaurant orders use separate checkout and billing flows. Shopping may combine merchandise from up to three retailers, with a platform fee once per shopping order. Each restaurant delivery is separate and may carry its own platform fee and delivery charge. Free shopping delivery applies only when shopping merchandise value exceeds ₹200, excluding fees.
Processing, COD and settlements
Gensouk facilitates collection for participating independent sellers. Online payments use authorised providers such as Cashfree where enabled; Cashfree live production activation is not represented as complete. COD is collected through authorised delivery arrangements. Internal seller settlement schedules are not part of customer checkout terms.
Failed payments, cancellations and refunds
A payment debit does not by itself confirm seller acceptance. Report failed, duplicate or excess payments with the transaction reference. COD and prepaid orders follow the same cancellation eligibility and statutory protections. Eligible prepaid refunds ordinarily return to the original source; COD refunds may use a verified bank transfer or another lawful agreed method. See the Refund, Return & Cancellation Policy for applicable fees and timelines.
Support
For billing help email gensoukofficial@gmail.com or call +91 90415 90072, Monday–Saturday 10:00 AM–6:00 PM IST. Never share passwords, OTPs, card PINs or full card details with support.