Contact & Grievance

Questions about orders, accounts, listings or privacy? We are here to help.

Company & customer support

Legal entity: GENSOUK ENTERPRISES PRIVATE LIMITED

Registered office: House No. 2537, Tibbi Sahib Road, Near Ram Bhawan, Sri Muktsar Sahib, Punjab 152026

Support email: gensoukofficial@gmail.com

Support phone: +91 90415 90072

Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Grievance officer

Name: Harish Pathela
Designation: Director
Email: gensoukofficial@gmail.com
Postal contact: House No. 2537, Tibbi Sahib Road, Near Ram Bhawan, Sri Muktsar Sahib, Punjab 152026

Please include your order reference (if any), a description of the concern and your preferred contact method. We acknowledge grievances within 48 hours and redress them within one month in accordance with applicable e-commerce rules. Email complaints are accepted outside telephone support hours.

Privacy requests

For access, correction, deletion or other privacy requests, email gensoukofficial@gmail.com. Identity verification may be required before acting on requests.