Shipping & Delivery Policy

Policy revision prepared: 15 October 2026 · Effective upon publication

Service area and availability

Gensouk initially serves eligible locations in Sri Muktsar Sahib, Punjab. Availability depends on serviceability, seller operating hours and delivery capacity. Customers may browse at any time, but immediate orders are accepted only when the relevant seller or restaurant is available. Scheduled delivery is not advertised as an active feature.

Shopping delivery threshold

The customer delivery charge is zero only when the combined shopping merchandise value is strictly greater than ₹200, excluding platform fees and delivery charges. At exactly ₹200 or below, the displayed delivery fee applies. Eligible shopping items from up to three retailers may be grouped into one shopping delivery, subject to operational availability.

Restaurant deliveries

Each restaurant order has a separate checkout, delivery charge and applicable platform fee. Restaurant deliveries are not combined with shopping orders or other restaurants. Restaurant-specific charges are shown before order confirmation.

Timing and delays

Delivery estimates are estimates rather than guarantees. Traffic, weather, stock and preparation may affect arrival. Customers can report significant delays, incorrect delivery status, missing items or non-delivery through the support contact. Applicable refunds and remedies are governed by the Refund Policy and consumer law.

Support

Customer support: Monday to Saturday, 10:00 AM–6:00 PM IST, at gensoukofficial@gmail.com or +91 90415 90072. Complaints can be emailed outside telephone support hours; applicable grievance deadlines remain in effect.